Refund policy
We want you to love your Scandal order. If something isn't right, you can return it within 30 days of delivery.
Conditions
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- Items must be returned in their original packaging where possible.
- For hygiene reasons, we can't accept returns of items that show signs of wear, makeup, perfume or deodorant.
How to start a return
- Email us at myshop1996@hotmail.com with your order number and the items you want to return.
- We will reply with the return address and instructions.
- Send the parcel with a tracked service and keep the receipt.
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or is not what you ordered. In that case, we cover the return.
Refunds
Once we receive and inspect your return, we will refund you to your original payment method within 14 days. You will receive an email when your refund is processed.
Exchanges
Need a different size? The fastest way is to return the item for a refund and place a new order for the size you need.
Damaged or wrong item
Email us within 7 days of delivery with your order number and a photo, and we will make it right at no cost to you.
Right of withdrawal (EU and UK customers)
If you are a consumer in the EU or UK, you have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. Our 30-day return window includes and extends this right.